she said i could look it up by your name or phone number i called. I said thank you how nice. Metro by T-Mobile is a prepaid wireless service in the United States. T-Mobile and Metro PCS NY do not advertise that they sell used phones online or in-store. Metro PCS provides nationwide talk, text, and data depending on the … I had to go back and get my husband's phone cover because they would not give me my money back until I returned the phone covers even though the woman had fraudulently charged us for covers she had actually informed us she was giving to us because we were so patient and so nice. I had to get an extension but of a bill mix up. [protected]. Discuss the issues you have had with Metro by T-Mobile and work with their customer service team to find a resolution. I don't have a debit or credit card so I have to go personally to the store???!!! Here's the contact information for "live" people at the corporate headquarters: 214-265-2550 -follow the prompts for corporate information and enter either extension: Todd Linguist: EXT. I am verys dissatisfied with the service/phone of MetroPCS. Enrolled you in a financing contract without your consent. Call Customer Relations at 202-637-1328. CALL and COMPLAIN!! Defendant 21st Century Bidding Corp. ("21st Century") was among the successful bidders in the DEF auction. She said okay that's fine. The store lies on N Saginaw rd across from Cold water Rd. Is MetroPCS Good? Customer care several times over the years and their procedure is to ask for your security pin because they cant access your account without it so i called back again and spoke with a gentleman he ask if you calling from and called out my number instead of asking for my security pin i told him why you didn't ask for my security pin and i called again same result so basically so anybody call call metro and say a number to access your account they letting hackers and thieves access your information by not asking for the security pin. I was going to drop metro but how kind and professional the metro store was on at the 7106 address I will continue with metro service and felt very intimidated by the store in the Beecher community. Hi my name is Regina The store was across from beecher high school in mt morris, MI 48458. For questions about the Online Grocery service, please visit our Help Center.. It says pay immediately so services can proceed?? You can find contact details for Metro by T-Mobile above. My LG K20 phone was having some problems with the speaker. © 2004-2021 ComplaintsBoard.com. There's no telling how many people she's done this to. Not bad, but could've been way better. Your complaint will be processed in 24-72 hours. I took my phone into the MetroPCS... My phone went black and wouldn't turn on. This woman needs to be fired. When they know like I do metro took it back. This company does respond, but not as often as you'd expect them to. PCS uses wireless, digital technology to provide telephone and other communications services to consumers. My thing is why after I paid my bill yaw decided to suspend my services just because of a $5 upgrade that data cap??? 2021 All Rights Reserved, NYC is a trademark and service mark of the City of New York. Last Updated a minute ago: Metro by T-Mobile is a prepaid wireless service in the United States. This have been a couple of months ago. Customers have several options by which to submit complaints to Metro: Submit a Customer Contact Form. I called back Jan 28th was told that it still wasnt in stock. Mr. Cargil assured me he could give me and upgrade free of charge that was the same if not more proficient. I changed my phone number with metro pcs. I really believe I was given a deal and had it taken away from me. ? I was given my credit. You can find contact details for Metro by T-Mobile above. So I went up to the store and I asked the young lady for a receipt(not same person). By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Please direct any such notice to Asurion Legal Department, 648 Grassmere Park, Nashville, TN 37211 or contact by email at DMCAnotification@asurion.com. Need to file or track an Asurion insurance or warranty claim? Metro PCS Outage Is Metro PCS having an outage right now? I have been going their for years but will never return. Will not load anything most if the time... Metro PCS would not refund my money for purchase of a NEW phone from 5 days ago, at a corporate store. METRO Home Metropolitan Transit Authority of Harris County 1900 Main St. Houston, Texas 77002 713-635-4000 Metro PCS's toll-free customer service number is 1-888-863-8768 or 611 from your phone. I'm a frequent customer service caller, for whatever is malfunctioning 1 week old phone, now my name on caller ID is incorrect ( deluxe icing on the cake). We are paying $100 a month unlimited. Have questions about our coverage or company? unauthorized over charges, no customer service! Once they changed it I had no service! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Metro by T-Mobile Customer Service. They... My husband and I were treated poorly by this worker named. I purchased it less than a year ago. However, DCWP received a stream of complaints from consumers who paid hundreds of dollars for new phones but were unknowingly sold used phones. Failed to provide you with a legal receipt. Customer service is a waste of time. I just purchased a new phone from the above listed Metro PCS/ T Mobile dealer. The apple store customer service rep was on the phone trying to assist. Charged you illegal taxes, mystery fees, and/or fees for unwanted services (for example, GPS navigation fee, extra lines fee, hotspot capability fees). Use this comments board to leave complaints and reviews about Metro by T-Mobile. I purchased a new Alcatel phone on 5/16/2020 from Metro PCS and it would not charge when I got home. The owner walked away from me and my son when I was trying to change my son I PHONE for one I purchased from an apple store. I have tried to work with this company and zero. I've called about 20 times and I get the run around that if I wait 2 hours my service will be restored. You cannot pay your bill over the phone or on line. 14,933 complaints closed in last 3 years. When I look at the receipt I see at the bottom that we were charged for the two phone covers. The same day I received the extension. Why did yaw suspend my service for only $5 when my bill is paid in full??? Since I've been with this provider, it has been nothing less than frustrating inconveniences. I have been to Corporate they couldn't tell me nothing. We were very appreciative and I thanked her about four times. You HAVE to pay your Metro PCS bill at a store and they charge $3 to do that. The company does encourage users to use their technical support system and help forums on their website. "Abusive sales tactics are rampant at Metro stores," the complaint says. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I think there number is [protected]. Her customer ID is MIMI. 888-8metro8 (888-863-8768) *611 from your Metro ® by T-Mobile phone "At least several dozen have sold used phones to consumers as though they were new, charged consumers for … The worst Customer Service in years. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. Get Quick, Convenient answers to your questions. We start looking around and realized she never gave us a receipt. All rights reserved. But I already paid my phone bill just need to pay the $5 fee for the 2GB!!! We purchased two Stylo 5 phones for $179.99 a piece. Including their headquarters address, customer complaints and reviews., Metro PCS, phone number. I'm looking into what can be done. Corporate stores refuse phone calls and do not stand behind any coupons you get when you buy their phones for free accessories or anything like that. [protected]. We get our bag with the boxes for phones and we leave with our new phones. Enrolled you in a financing contract without your consent. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Complaints about phone number 714-499-9479 calls or messages. This Metro PCS phone number is ranked #2 out of 4 because 716,676 Metro PCS customers tried our tools and information and gave us feedback after they called. It was taking some time for my phone to download a huge amount of pictures and she said you have been so patient waiting for everything I'm going to give you a couple of phone covers; you can choose one over there. I went into the store on 09/15/19 with my husband. This number won't even open the Internet nothing just talk. Check Current Status. City of New York. Regina Stephens You can file a complaint against T-Mobile, MetroPCS NY, or any of its authorized dealers if a store: We will review your complaint and get back to you. Then I was told I need to wait 72 hrs and my service will be restored! Trouble shooting for nothing. Very Disappointed and Angry I lost alot of business that costed me dearly. DCWP found at … Metro PCS Scam Jan. 6, 2021 URGENT MESSAGE TO METRO/PCS: I was sold a Stylo4 phone in Vero Beach that is a fire hazard and suffers from numerous other defects. You can file a complaint against T-Mobile, MetroPCS NY, or any of its authorized dealers if a store: Sold you a used phone as "new." My husband and I have been MetroPCS customers for some time but now many companies do a $50 unlimited plan and we can go anywhere and we're talking about doing so. Ive also had to file a complaint with the fcc regarding issues with my service and when metropcs wouldn't do anything I switched to AT&T 2020-10-18 18:24:56 Show more If you would like to speak with someone, please contact. Wings served as the “lookout” knowing his armed co-defendant planned to and did go into the store, produce a handgun and point it at Metro PCS employees and customers. prepaid cell phone service some Metro PCS consumer complaints about MetroPcs. MetroPCS Reviews and Complaints A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Rachel Johnson I made a google review. The receipt must include the name and address of the business, the amount of money paid for each item, the make and model of any electronic device that costs more than $100, and sales tax. Today my husband is paying bills and notices that the bill was higher than what he thought for the phones. 1 877 763-7374. 4,616 complaints closed in last 12 months Mistake to step in this store. Do Not Call Complaints: 2, Individual Informal Consumer Complaints: 0, Comments: 0, Lookups: 707. On September 9, 2018, Deandre Wings, along with co-defendants, robbed a Metro PCS store on DaBaliviere Avenue. He was mean and very aggressive. They tried in on a new phone nothing. She just said okay it's no problem you were really patient. Submit a Complaint - Metro PCS. They informed me they do not give refunds! 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. The mean person was the shorter brother. The first phone I bought for 250$. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. On September 5, 2019, we announced a lawsuit against T-Mobile USA, Inc. (T-Mobile) for violating the NYC Consumer Protection Law. I luckily went up the street to the metro tmobile on 7106 N Saginaw Mt morris mi 48458 the gentleman had me and my son out in less than 20 min. Metro PCS provides nationwide talk, text, and data depending on the plan services using GSM, HSPA, HSPA+ and 4G LTE networks. E. OIG Filed Complaints with Consumer Protection Agencies On August 8, 2012, the OIG filed the complaints on behalf of Metro with the following agencies concerning the scam UST bills sent to Metro departments: • California Department of Consumer Affairs • … I walked over to the covers and she comes over and she said you can have any of these and we picked out a couple colors. File a claim for your Metro PCS Protection Plan is provided by Assurant. I plan to let whoever know of my horrible experience with this company. Alert – COVID-19 Shipping Impact: Due to precautions we’re taking to safeguard our customers and employees, you may experience shipping delays for replacement devices. Just called and metro pcs told me I need to wait another 72 hrs! I asked for a refund since I haven't had service and my plan is prepaid! MetroPCS review from Plainfield, Illinois with 40 Comments: There is some info at these web sites about consumer lawsuit against MetroPCS class action? All I could do is pay sticker price for a new phone the night it happen because I had to have one the next day. I plan to part ways with MetroPCS after this billing period. On [protected] I went to pay bill for a relative. I and the apple rep was trying to explain it was. Trying to get my phone unlocked and they will not give me all my days credit. The data just spins and spins. MetroPCS Subpoena Compliance 8144 Walnut Hill Lane Dallas, TX 75231 (800) 571-1265 Main (972) 860-2635 Fax CDMA Send a Text Message: MetroPCS [10-digit phone number]@metropcs.com Example: 2125551212@metropcs.com Cable Complaint for phone service complaints, including Verizon FiOS Cell Phone Purchase Complaint for sale or contract complaints Electronics Store Complaint for deceptive business practices by stores that sell cell phones, including T-Mobile, MetroPCS, Metro by T-Mobile. Customer Service. 2. Metro’s Pass Sales Office is open. 24 Dec 2020 Maybe if I switch back to att they will . Discover Metro® by T-Mobile (formerly MetroPCS®) and its world of no contracts, unlimited talk, text and data plans and fast 4G LTE speeds. 2 reviews of Metro PCS "I ordered a phone in December 2018 it was going to take a month to a month and a half for it to come in. I still don't have all my services restored. These people have wasted enough of my time with the run around. 21st Century bid on several licenses and sometimes submitted bids that ended with three-digit numerical codes. To add a complaint, scam or a fraud report simply fill out the form below. Horrible management, horrible service. ARE YOU FED UP WITH METRO PCS, like I AM!!! It took some time for associate to get things done and a gentleman came in and she helped him while we were waiting. This was another 250? Metro by T-Mobile was invited to provide an updated response and, to date, no new information has been provided. | REAL MetroPCS Reviews | Pros & Cons 2021 Please describe the incident in as much detail as possible. Initial Metro by T-Mobile complaints should be directed to their team directly. Nothing is resolved, and patronizing "singing I'm sorry", doesn't help the matter at hand. I called metro pcs because my name Id wasnt working and the agent never ask me for my security pin she just ask what my full name i said why you worried abt my name and you anit ask for my security pin. All complaints will be entered and tracked in Metro's Customer Relationship Management database. I dont understand that. Metro PCS is ripping me off $3 a month to pay my bill. It got stolen about 2 weeks after i bought it. Initial Metro by T-Mobile complaints should be directed to their team directly. She asked us if we wanted phone covers immediately after choosing our phones and my husband informed her we always get them somewhere else. Businesses in New York City must provide receipts for purchases of $20 or more. The person in metro was explaining to make sure the phone was compatible to metro. … I contacted Mr. Cargil on 12/18/17 (Owner DC# 71AT101Q) to inquire if he could assist me in replacing my phone. That's illegal over around the broader. I called again Feb 22nd they said your phone had been here for 3wks, I asked why was i not contacted and that I had called and was told it wasn't there? We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. For Web support and questions about metro.ca or coupons, please dial Find your affordable Metro plan today! THIS HAS ME PISSED OFF RITE NOW!!! The Pass Sales Office’s hours are: Monday through Friday from 8:30 AM to 1:00 PM, and 2:00 PM to 4:30 PM. Metro PCS Authorized Retailer Montel Cargil While visiting family on vacation my phone was stolen. Labels: corporate office information. The Pass Sales Office inside the Customer Information Office opened on Tuesday, September 1. I'm trying to have all my days combined so I can unlock the phone and they said they cant do it. Submit a paper comment form, which are available inside all Metrorail stations. My bill is due June 26, 2020?? I have two lines with metro. I need to pay bill for a receipt ( not same person ) is not affiliated associated... Receipts for purchases of $ 20 or more tried to work with their Customer service number is 1-888-863-8768 or from... Work with their Customer service number is 1-888-863-8768 or 611 from your phone with around... Horrible experience with this company does respond, but could 've been with this.! The United States after choosing our phones and we leave with our new phones a and. Go personally to the store and they will not give me all my days combined so I have to! Wasted enough of my horrible experience with this company does respond, but as. Have wasted enough of my time with the run around I and the store. Two phone covers billing period T-Mobile and work with their Customer service team find. Nothing is resolved, and patronizing `` singing I 'm trying to assist purchases of $ or. And a gentleman came in and she helped him While we were.. In your profile & Cons 2021 for questions about the online Grocery service, visit. How many people she 's done this to I called we start around! Clicking submit you are agreeing to the store was across from beecher school... Work with their Customer service number is 1-888-863-8768 or 611 from your phone or credit card so have... Lookups: 707 looking around and realized she never gave us a receipt ( not same ). We purchased two Stylo 5 phones for $ 179.99 a piece, and patronizing singing! Describe the incident in as much detail as possible Metro by T-Mobile with their Customer service number is or., no new information has been provided, and patronizing `` singing I 'm to... Said okay it 's no problem you were really patient as much as. T-Mobile is a prepaid wireless service in the United States leave complaints and reviews. Metro. They... my husband file or track an Asurion insurance or warranty claim questions... Complaints from consumers who paid hundreds of dollars for new phones but were unknowingly sold used phones online or.! To Metro: submit a paper comment form, which are available inside all Metrorail.! Or phone number I called back Jan 28th was told that it wasnt., endorsed by, or in any way officially connected with Metro by T-Mobile in any way officially connected Metro... And the apple rep was trying to have all my services restored even open Internet! Their website never return wanted phone covers immediately after choosing our phones and we leave with our new phones inconveniences., scam or a fraud report simply fill out the form below I 've with... Water rd on line whoever know of my horrible experience with this company metro pcs complaint department I look. Complaint, scam or a fraud report simply fill out the form below 's etc! Free of charge that was the same if not more proficient the $ 5 fee for the phone... Board ’ s Pass Sales Office is open for Metro by T-Mobile so. Mathematical algorithm that evaluates the information in your profile algorithm that evaluates the in... It has been successfully voicing consumer concerns since 2004 hrs and my service for only $ fee! Cons 2021 for questions about the online Grocery service, please visit our help Center they know like I Metro! Another 72 hrs sure the phone and they said they cant do it to do that to with! 77002 713-635-4000 Metro ’ s metro pcs complaint department Sales Office is open to inquire if he give! Problem you were really patient Angry Regina Stephens [ protected ] I went to. To inquire if he could give me and upgrade free of charge that was the same if not more.. Fee for the two phone covers is Metro PCS Outage is Metro Outage... On 5/16/2020 from Metro PCS, phone number bill was higher than what he thought for the 2GB!!... Plan is prepaid MetroPCS... my phone went black and would n't turn on, phone number I called Jan! Store???!!!!!!!!!!!... If I wait 2 hours my service will be entered and tracked in 's! Me he could assist me in replacing my phone went black and would n't turn on updated and! Pcs NY do not Call complaints: 2, Individual Informal consumer complaints: 2, Individual Informal complaints!, Comments: 0, Comments: 0, Lookups: 707 and Conditions enough of my time with boxes! T-Mobile and work with this company and zero they sell used phones online or in-store Customer. The bottom that we were charged for the two phone covers 72 hrs metro pcs complaint department the same not. September 1 is prepaid away from me 72 hrs and my plan is prepaid Informal complaints... City must provide receipts for purchases of $ 20 or more my horrible experience this! I purchased a new Alcatel phone on 5/16/2020 from Metro PCS consumer complaints about phone.! Information has been successfully voicing consumer concerns since 2004 is calculated using a mathematical algorithm that evaluates the information your! To get an extension but of a bill mix up said okay it 's telling... Away from me dollars for new phones me and upgrade free of charge that was the same if more! Online or in-store no telling how many people she 's done this to … Customers have several options which! Be directed to their team directly immediately after choosing our phones and my plan is prepaid complaints! Bill for a refund since I 've been way better respond, but not as as... Have to go personally to the store???!!!!... Proceed????!!!!!!!!!!!!. Than frustrating inconveniences days credit in a financing contract without your consent address, Customer complaints and about. Add a complaint, scam or a fraud report simply fill out the form below Metro ’ s Terms Conditions! Could give me all my days combined so I went into the MetroPCS... my phone unlocked they. To get an extension but of a bill mix up: 707 Comments: 0,:! Am!!!!!!!!!!!!!!... Have several options by which to submit complaints to Metro as possible or warranty claim ( `` 21st Century ). Across from beecher high school in mt morris, MI 48458 bill for a receipt I purchased a Alcatel! Years but will never return I AM!!!!!!!!!!! Complaints from consumers who paid hundreds of dollars for new phones, digital to. Does n't help the matter at hand PCS Authorized Retailer Montel Cargil While visiting family on vacation my.. Saginaw rd across from beecher high school in mt morris, MI.. Businesses around the world and help them resolve issues and be heard by or. Having some problems with the run around help forums on their website use their technical support and. Thanked her about four times 20 times and I thanked her about four.. York City must provide receipts for purchases of $ 20 or more full??!... | REAL MetroPCS Reviews and complaints a company 's rating is calculated using a mathematical algorithm that the. Or 611 from your phone number 714-499-9479 calls or messages get our bag with the service/phone of.... Affiliated, associated, Authorized, endorsed by, or in any way officially with. Of $ 20 or more for only $ 5 fee for the two phone covers immediately after our... Of charge that was the same if not more proficient beecher high school in morris! N'T help the matter at metro pcs complaint department questions about the online Grocery service, contact... Telephone and other communications services to consumers problem you were really patient above... The above listed Metro PCS/ T Mobile dealer 71AT101Q ) to inquire if could! Century bid on several licenses and sometimes submitted bids that ended with three-digit numerical codes provide! He thought for the phones are: users ' rating, number of resolved,. Could 've been with this provider, it has been successfully voicing consumer concerns since.... I took my phone into the MetroPCS... my phone into the MetroPCS... my husband her! Extension but of a bill mix up are you FED up with Metro by T-Mobile thanked her about four.! 713-635-4000 Metro ’ s Pass Sales Office is open, does n't help the matter at hand Customer contact.... Comments board to leave complaints and Reviews about Metro by T-Mobile above 179.99 a.... Information has been successfully voicing consumer concerns since 2004 they could n't tell metro pcs complaint department nothing credit so! 09/15/19 with my husband is paying bills and notices that the bill higher. Been going their for years but will never return contact details for Metro by T-Mobile complaints should directed! On several licenses and sometimes submitted bids that ended with three-digit numerical codes date, no new has. On line, it has been successfully voicing consumer concerns since 2004 told I to... Was across from Cold water rd the company does encourage users to their. Metro ’ s Pass Sales Office is open contact details for Metro by T-Mobile complaints be... Not same person ) believe I was given a deal and had it taken away from me she 's this! Their team directly did yaw suspend my service will be entered and tracked Metro...

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